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Frequently Asked Questions

1. I need assistance with my order. How do I contact TRENDY GANG LIFESTYLE? Our help desk working hours are as follow: Monday – Friday, 08h00 – 16h00 Closed on weekends and public holidays You can email us at info@tgl.co.za and we will respond to you within 3 days. Please quote order number and contact details in all enquiries. You can also call us on the below numbers: +27649816292

2. Where can I buy TRENDY GANG LIFESTYLE products? WARNING NOTICE TRENDY GANG LIFESTYLE (PTY) LTD has learned that there are entities falsely claiming to have access to TRENDY GANG LIFESTYLE supplier / merchandise and have made false statements of stock availability and as a result profited from funds received under these false claims. Please note that these counterfeit products fall short of TRENDY GANG LIFESTYLE quality standards. Be advised that TRENDY GANG LIFESTYLE is not responsible for any malfunction or damages that may occur as a result of the use or purchase of counterfeit products and that products purchased outside of TRENDY GANG LIFESTYLE authorized sales channels are not warranted by TRENDY GANG LIFESTYLE or supported in any way. Only customers who produce a valid TRENDY GANG LIFESTYLE Order number or receipt will be assisted with order queries. TRENDY GANG LIFESTYLE Refund & Exchange Policy Purchasers should be aware that TRENDY GANG LIFESTYLE cannot implement measures such as investigations into the authenticity of products purchased from sources other than our authorized sales channels. We therefore urge that, in order to avoid purchasing counterfeit products, customers only purchase TRENDY GANG LIFESTYLE products directly from TRENDY GANG LIFESTYLE using the below sales channels: Online – www.tgl.co.za Or at one of our pop up stores (as anounced before hand).

3. I need to change my order. How can I do that? Once an order is placed, we cannot change or amend your order. Our standard Exchange/Return process will need to be followed and you may be liable for additional charges. If you would like to add an an additional item, you can go ahead and place another order with us.

4. The item I am looking for is sold out. What do I do? Go to www.tgl.co.za, click on the item you’re looking for, look out for a “notify me when available” pop up on the right hand side of the screen. You can also follow our social media pages for updates on new drops.

5. How can I pay for my order? 1. OZOW Instant EFT payment 2. Payflex 3. Paystack 4. lay-by (Deposit) PayFlex offers a buy now and instalment option based on PayFlex's Terms & Conditions.

6. How long will it take for my order to be delivered? 5 - 9 business days.

7.How do I know my order is on its way? Deliveries take up to 9 days from date of purchase. You will receive an email notifying you that your order is on the way once it has been processed.

8. How do I track my order? Go to www.tgl.co.za Scroll down to Quick links Click on “Track my order” Type in order number starting with TGL#####

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